These Conditions apply to any person ("Customer", "you", "your") who applies to book storage space and services ("Storage") from any provider of ("Station") via the website available at whalelo.net ("Website"). Storage is provided by each Station under the Storage Agreement entered into between a Station and a Customer in accordance with clause 3 of these Conditions.

1. Our Details and our Role

1.1 WhaleLO makes available an online marketplace for Customers to find and book available Storage from Stations.

1.2 WhaleLO does not itself act as a Station. Under the Station Conditions, each Station authorises us to act as the Station's commercial agent to negotiate and conclude each Storage Agreement with the relevant Customer under clause 3 of these Conditions for the supply of Storage, only on the Station's behalf. The geographical address and identity of the Station will be specified in the relevant booking information ("Booking") and the Storage Agreement.

2. Bookings and Fees Payable to Stations

2.1 To book Storage through the Website or Apps, you must register to create a data account in accordance with the Website Conditions ("WhaleLO Customer Account") by following the instructions on the Website.

2.2 Each Customer agrees to provide accurate, current, and complete information during the registration process and to update that information as necessary to keep it accurate, current, and complete. WhaleLO reserves the right to suspend or terminate your WhaleLO Customer Account and access to the Website if any information provided to us by you proves to be inaccurate or incomplete. You are responsible for safeguarding your password and agree that you will not disclose your password to any third party. You must immediately notify WhaleLO of any unauthorised use of your WhaleLO Customer Account by emailing info@whalelo.net. You shall be solely responsible and liable for use of your WhaleLO Customer Account, whether or not you have authorised those actions, unless they occur after you have notified us of any unauthorised use.

2.3 When placing a Booking, each Customer will be asked to provide certain information, such as:

• Dates and approximate times for dropping off and picking up items
• Number of items
• Any relevant notes to the order

Each Customer will also be asked to provide billing information, such as name, billing address, and contact details, as well as payment card information to a third-party payment provider. The payment card will be debited at the time of Booking. Once payment is confirmed, a Customer's Booking transaction and payment are complete, and the Customer will receive an email confirmation summarising their confirmed Booking.

2.4 Customers are reminded that Storage must be booked through the Website. Stations are not permitted to accept cash payment in-store, and Customers must not attempt to pay for Storage in cash or otherwise outside the Website or Apps (except for cases guided by WhaleLO regarding the option to pay directly at the storage station). Doing so breaches these terms and conditions and invalidates the insurance that the Customer would otherwise benefit from (see Condition 6 "Insurance" below).

3. Storage Agreement with the Station

3.1 Stations are responsible for:

• Restricting access to the storage area when bags are kept in storage
• Supervising access to the storage area when bags are dropped off or collected
• Looking after the bags in their care
• Locking bags away
• Verifying a customer's booking confirmation

3.2 Each Customer is responsible for any injury or damage to the Station, its property, or any third parties caused by the items stored or by any negligent act or omission of the Customer. Each Station is responsible for any damage to, or loss or theft of, items stored with that Station unless the damage is caused by factors beyond the control of the Station.

3.3 If a Station alters its opening hours (either generally or on a particular day) or closes due to unforeseen circumstances affecting an existing Booking, the Station must inform WhaleLO by email at info@whalelo.net as a matter of urgency. Where a Station is not open to receive or deliver on a confirmed Booking, we will refund the Storage Fee paid by you and/or, where practicable and with your consent, arrange a Booking and Storage Agreement with an alternative Station. In the case that you cannot access your bags at your pickup time, WhaleLO will attempt to make reasonable arrangements to get your bag to you. For this reason, you must not store valuables or travel documents.

3.4 If you fail to collect your luggage at the time stated in the Storage Agreement, the Station must inform us. We will attempt to reach you and arrange for you to collect your luggage at a new time. Failing this, we will arrange for the collection and delivery of your luggage to you, at your expense. If we are unable to contact you, and you have not contacted us or collected your bags within 7 days of the agreed date, or you fail to pay for the delivery of the bags to you within 7 days of the agreed date for payment, we will dispose of your luggage without further responsibility or liability to you or the Station.

4. Prohibited Items

You agree that you will not store or make a booking to store any of the following items:

• Valuable electronics (phones, laptops)
• Travel documents (passports)
• Explosives, fuel, hazardous or flammable materials
• Pesticides, toxic chemicals, pollutants, waste of any kind
• Firearms, ammunition, illegal drugs or other controlled substances
• Stolen goods, illegal or unlawful substance(s) or other contraband
• Perishable food items, spoiled food, living or deceased plants or animals, infested or contaminated items
• Radioactive materials, items which emit fumes or strong odours
• Cash, fine art, and securities (e.g., share certificates)

The Station may remove and dispose of any item stored that breaches this Condition without notice to the Customer and without any responsibility to the Customer. The Station may also report any illegal or suspected illegal activities or hazardous items to the relevant authorities.

5. Cancellations and Refunds

5.1 Subject to Clause 5.2, the Customer may cancel a Booking and this Storage Agreement at any time after the Booking is made, prior to 00:00 a.m. of the drop-off date agreed in the Storage Agreement ("Cancellation Period"), without giving any reason and free of charge or other liability. Cancellation can be done online, by emailing info@whalelo.net, or by speaking to a member of the WhaleLO team.

5.2 The Station will not supply the Storage within the Cancellation Period unless expressly requested by the Customer. The Storage shall be fully performed when the Stored Items are placed in the Storage Space, at which point the Customer ceases to have the right to cancel the Storage Agreement.

5.3 If a Station is unable to fulfil a Booking, WhaleLO will notify the Customer and provide a refund or, if the Customer requests, arrange Storage with an alternative Station in accordance with these Conditions.

6. Insurance

6.1 We recommend that you lock your luggage during Storage, especially if it contains valuable items. WhaleLO has arranged an insurance policy covering theft, loss, or damage of each Customer's luggage (not individual items within the luggage), up to $1,500 USD when stored under a Storage Agreement. Only bookings made through WhaleLO are covered. Payments made directly to storage spots violate these terms (except where guided by WhaleLO).

6.2 Each Station's liability for any loss, theft, or damage to Stored Items shall be limited to $1,500 USD.

7. Liability

In addition to liability provisions in the Website Conditions, each Storage Agreement, and the exclusion of liability in clauses 3.4 and 6.2:

• 7.1 We are liable for loss or damage directly resulting from our breach of these Conditions or negligence.
• 7.2 We are not liable for any loss or damage suffered under a Storage Agreement or due to the acts or omissions of a Station.
• 7.3 You are liable for loss or damage we suffer due to your breach of these Conditions or negligence.

Nothing in these Conditions excludes or limits our liability for death or personal injury caused by our actions or omissions.