Frequently Asked Questions

Please use the search bar to check all available Stations by type in your chosen city. If the Stations appear in the results, it means space is currently available.

Opening hours depend on each Station and will be shown after you enter your city in the search bar.

Absolutely. Just select the number of bags when you make your booking.

We do not use lockers because they can limit the size of your luggage.

Instead, your items are stored in a secure hotel storage room or area with 24/7 CCTV, and the hotel or hostel staff will look after them. This helps us keep your luggage safe at all times.

Booking is simple:

1. Choose a city in the search bar and select a location.
2. Select your drop-off and pick-up date.
3. Enter the number of luggage items.
4. Pay online.
5. You will receive a confirmation email with the exact address.

The price is charged per item per calendar day, not per hour. We use a simple daily rate that is often better value than paying by the hour.

The price is displayed for each location on the booking page. It varies depending on the city and the location.

Yes. You can change your drop-off or pick-up time and date for free by contacting us with your booking number.

You can reach us on WhatsApp, or submit a request at whalelo.net/support.

Email: [email protected]

If the storage point is not open during the operating hours shown at the time you booked, we will make it right — either by refunding your booking or by arranging an alternative nearby storage point.

For all other situations, bookings are non-refundable.

If anything unexpected happens, please reach us on WhatsApp or submit a request at whalelo.net/support — We are always here to help.

Please check all available cities on our website at whalelo.net.

If storage points appear when you search for that city, it means we have active storage there.

No. Both check-in and check-out require your booking confirmation email so the staff can verify your reservation. Walk-ins are not accepted, and luggage drop-off without an online booking is not guaranteed by WhaleLO.

We accept all major credit and debit cards, as well as the online payment methods available on our website.

There is no size limit for storing items with WhaleLO. Whether you have a surfboard, skis, bicycles, or other large or bulky items, we can help.

WhaleLO storage points are located inside partner businesses (such as a shop, hotel, or cafe), so there may not be a separate WhaleLO sign outside. Please check your booking confirmation email for the exact name and photo of the storage point.

When you arrive, show your booking confirmation to the staff at that address and they will help you. If you still cannot find the storage point, please reach us through our Support Center.